Refunds & Cancellations Policy

1. Pre-Delivery Order Cancellation

You may cancel your order at any time before store staff has begun packing. Because payment cards are pre-authorized rather than immediately settled at checkout, cancelling an order before packing releases the authorization hold on your account immediately. No settlement transaction occurs and no refund processing delay is incurred.

2. Out-of-Stock Adjustments

If an item in your order is unavailable and cannot be substituted under your chosen preference, the item is removed from your order bill. When your order is delivered, our payment gateway captures only the final adjusted total. The difference between the original authorization and the captured total is released back to your card issuing bank automatically.

3. Age Verification Refusal & Partial Restocking

If an order contains age-restricted items (such as beer, wine, or tobacco) and the recipient is unable to present valid government photo identification proving they are 21 years of age or older, or appears visibly intoxicated:

• The delivery rider must refuse delivery of all age-restricted items pursuant to Florida law.
• Non-restricted groceries in the order may be delivered at the customer's request.
• Refused age-restricted items are returned to Miss Knight's Grocery and restocked.
• The customer will be refunded for the returned merchandise, but the delivery fee and any rider mileage fee will not be refunded due to the completed transit.

4. Damaged or Missing Items Post-Delivery

If you receive an incorrect, damaged, or spoiled item, please contact Miss Knight's Grocery within 24 hours of delivery at support@missknightsexpress.com or call the store directly. Our staff will issue a full refund for the affected items back to your original payment method. Stripe refunds typically appear on your statement within 3 to 5 business days.